Overview and Agreement. Music Service will maintain your instrument in good playing condition by making all of the necessary adjustments and repairs while you maintain this coverage.
Term, rate and payment. The monthly rate stated on the previous page will begin the later of 1) the payoff date of your instrument rental agreement or 2) today, and will be charged to your credit card on the monthly anniversary of that date until you wish to discontinue coverage. Menchey Music reserves the right to adjust the rate for this coverage at any time with 60 days notice. The term of this agreement is month to month and can be cancelled at any time. To cancel please contact us at 888-636-2439.
Qualification. To qualify for the Comprehensive Maintenance coverage, the instrument must be either 1) pre-certified or 2) inspected by one of Menchey’s qualified repair technicians to become certified. Any repair charge incurred as a result of this inspection must be paid by the owner. Pre-certified instruments include those that are purchased outright from Menchey Music Service OR purchased via payoff from a Menchey Rental Purchase with M&R coverage, and the Extended Maintenance coverage must begin within 30 days from date of purchase/payoff.
Transferability. This coverage is not transferable, and is only valid to the person whose name appears on this agreement. Sale of the instrument listed below cancels this agreement, and no unused portion of the fee is refundable.
Repairs. All repairs performed under this agreement must be administered by a qualified repair technician of Menchey Music Service or a Menchey appointed technician. Any repair performed by any other repair facility or person will not be honored or reimbursed. Damage caused by repair by anyone except a Menchey Music technician or a Menchey appointed technician is not covered. Specific instrument repairs include:
- Flute, Clarinet, Wood Clarinet, Saxophone, Oboe, Bass Clarinet, Piccolo: Necessary replacement of pads, corks, springs, etc., freeing frozen rods, regulation of mechanisms, leak check, silver solder or replacement of any broken keys. Broken mouthpiece replacement (clarinets/saxophones): 50% of Retail price. On wood clarinets, all cracks in the body will be filled and/or pinned, and the joint and the bell ring will be tightened.
- Trumpet, Trombone, Cornet, Baritone, French Horn: Replacement of water key and valve corks, pulling of frozen mouthpieces and slides, repair of broken/loose braces, necessary replacement of springs and felts, cleaning/ buffing/ regulation of pistons, cleaning/alignment of playing slides, removal of any dents in the bell and lead pipe to the extent that they affect the playability. Includes one ultrasonic cleaning per year.
- Percussion Instruments/Drums: Adjustment/regulation of head tension, adjustment of bars/bells (where applicable). Broken heads, sticks, and mallets are replaceable at 50% of retail value.
- Violins, Violas, Cellos: Resetting of bow hair, resetting/replacement of broken or warped bridge, sound post, tailpiece, nut, and tailgut. Regulation/correction of slipping pegs. Gluing of open seams, repair of cracks to the extent that they affect the playability on the instrument.
Exclusions. This coverage does not cover 1) the case of the instrument (or its components) beyond the manufacturers warranty, 2) expendable materials or supplies such as reeds, strings, oils, rosin, etc. (except where noted), 3) restoration of finish beyond the manufacturers’ obligation, or 4) the cost of instrument parts. While instrument is being repaired, Menchey Music can provide you with a loaner instrument based upon availability. This agreement does not cover loss, theft, or damage beyond repair.